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Called in @ 3:30pm to make an appointment. I was told I had to download the app to get an appointment for today. (I understand the precautions for covid-19) Told them I wanted in at 5:30pm. The app did not work. Tried calling back, with no answer. Showed up, after I got off work, at 5:15pm, was talking to an associate who basically said you didn't use the app so you can't get a haircut. While talking to her I showed her the app was not working. She asked the manager, who said basically the same thing. As I work being an essential employee and can't sit on a computer or phone all day I was refused service. For a haircut that takes maximum 20 minutes. The best part was telling me after 5pm that there is a 2 hour line and that they close at 7pm. I told the associate that she was basically telling me to go somewhere else they didn't have time or want my business. Got in my Jeep to leave. Looked back to see, what I assume was the manager come outside. Who made no effort to stop me or make contact. It seemed like when I got there they checked my phone number and had seen I've only been to that location once before and I was not a priority to them. Well all in all I won't go back. To that location or any other.
Rated 1.0 out of 5.0 based on 1 Client reviews
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"Called in @ 3:30pm to make an appointment. I was told I had to download the app to get an appointme"
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